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Guarantees

  • Shop-N-Scrap (SNS) guarantees all products to be original and genuine new products from the respective manufacturers. 
  • It is your responsibility to research if the product will meet your needs, before you buy it from us.
  • It is your responsibility to download and install the latest software version for your machines (as applicable). Do not do a firmware update yourself - if the manufacturer suggests such an update, let us do it for you.
  • We are happy to refund, repair or replace (where possible) any item which is defective within 1 (one) year of purchase, on condition that a valid receipt is provided, and that the goods have not been deliberately or negligently damaged. This applies to all goods against manufacturer’s defects and as per respective manufacturer’s warranties.
  • Some machines carry a 2 year warranty.

Returns

  • We generally do not accept returns if the correct item has been shipped to you. 
  • The customer will be responsible for shipping costs to SNS (in RSA).
  • SNS may facilitate assessment and/or repairs in consultation with the respective manufacturer and at their sole discretion.  
  • If found to be a manufacturer’s defect, SNS will ship the repaired product back to the customer free of charge (within RSA only).
    • Customers must use the products within the limits and purpose for which the product was intended.
    • A free quotation will be provided before any repairs are undertaken.

Refunds

  • For paid orders (but not yet shipped), we reserve the right to charge an admin fee (minimum R10), and re-stocking fee (approx 20% of the item value).
  • We suggest you rather use the credit towards a future purchase.

CONTACT US

Telephone: 012 460 4944  /  081 487 0763 

Email: silvia@shop-n-scrap.co.za

370 Eridanus Street, Waterkloof Ridge
Pretoria, 0105, South Africa

GPS: S25° 47’ 16”  /  E028° 14’ 55”
or      S25°47.292'  /  E028° 14.915’

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