For additional tutorials or troubleshooting, please visit:
Vimeo - https://vimeo.com/silhouetteinc
For immediate support during USA business hours (M - F, 8a - 5p MT)
please visit www.silhouetteamerica.com/contact and select Chat
Another source of great help is www.silhouetteschoolblog.com
Once you have a resolution, please let us know, and keep all proofs of correspondence for a possible claim.