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We are often asked help with Silhouette products.
If you think your Silhouette product is faulty, or you need help with settings:
At the top of www.silhouetteamerica.com click on Support and follow the troubleshooting guidelines.
You can also contact them, and they generally respond very quickly.
Other helpful links:
The link to the Silhouette blog:
Silhouette YouTube link
More videos here
Popular sites offering videos/tutorials:
081 487 0763
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